ImpactCraft Workbench
System of Insights,
Not Records
Unify fragmented data into actionable intelligence.
No more logging into five tools or updating spreadsheets just pure context, ready when you are
The workbench that does it all
Your Daily Command Center
Start every day with clarity and control
A structured priorities feed and collaborative team task manager – Know exactly what to work on, when, and why. Assign tasks across teams without the chaos.
360° Customer View & Health
See everything. Miss nothing
A single view of account health, engagement trends, stakeholder shifts and usage signals. Analyse on any granularity you want.
Playbooks & Projects
Repeatable success. Seamless execution
Step-by-step playbooks for onboarding, renewals, and more — built for real CS work. Collaborate on projects, assign tasks, track progress, and hit every deadline with confidence.
Smart
Communications Hub
Understand every conversation. Act with precision
Emails and meetings, decoded — from stakeholder sentiment to action items. Analyse intent across your stakeholder communications. Get instant summaries, key takeaways, and ask questions about any conversation.
AI-Powered Intelligent Assistant
Any account. Any question. Answered
Your GenAI assistant for real-time understanding, communication, and customer prep. Save hours of research, writing, and digging — just ask and move forward.
AI-Powered Impact
Agent
AI that acts — so you don’t have to
An autonomous teammate that works in the background to detect signals, take pre-emptive action, and automate CS workflows. It monitors your accounts and executes the playbook, so you can focus on strategy.